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Return Policy

Retail Returns

Magic Sleek will only accept returns on unopened or gently used items purchased directly from the Magic Sleek website. Returns must be made within 14 days of when the package is received. Refunds can only be credited to the original payment method. The customer covers the cost of return shipping.

Professional Returns

All Magic Sleek Professional products (including Maintenance products) are final sale. Magic Sleek does not accept exchanges or returns – unless the wrong product is received or the product has been damaged during transit. Missing or damaged items must be reported within 7 days of delivery.

 

Flat Iron Returns

Warranty period: 1 year (from date of purchase).

Return policy: with the purchase of Magic Sleek Flat Iron, you are entitled to a guarantee against factory defects as a result of manufacturing or material faults.

Returns cannot be made due to faults resulting from normal wear and improper use or treatment such as:

1. Failure or damage caused by inadequate maintenance or care.

2. Misapplication or incompatibility with other equipment.

3. Damages caused by contact with moisture or chemical.

5. External or natural influences.

6. Incorrect electrical voltage input or insufficient fuse protection.

 

Return will only be ensured when a claim is accompanied by his warranty certificate.  

When requesting a return, please send an email to info@magicsleek.com and include the following information:

  • copy/screenshot of your receipt
  • date of purchase
  • ordering method
  • name on purchase